About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.

At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

About the role

Drive execution and operationalization of Payment products by collaborating with large cross-functional teams (product, engineering, policy, legal, finance, etc.) and influencing decision-making within leadership audiences to drive greater consistency of process, practices, and execution across organization-wide workstreams.

• Responsible for the daily payment transactions processing (fund in/out), ensuring all payments are processed accurately and in a timely manner, complying with all Standard Operation Procedures.
• Handle all the back office duties related to payments and perform all other support duties as may be required from time to time.
• Identify and prioritize projects that satisfy Risk and Payments top line goals and objectives while incorporating tactical and strategic improvements that drive the business forward and improve customer experience
• Contribute to defining clear business problems and drive alignment between teams using data-driven analytics, developing success metrics to measure project performance
• Assist in defining operational processes and procedures for maximum efficiency while maintaining quality standards.
• Monitoring customer complaint tickets and ensuring resolution within SLA
• Build alliances and partnerships with other organizations
• Preparation of monthly steerco presentation
• Effectively manage and co-ordinate operational activities and support for Card Operation.

Must haves

• Bachelor's Degree in Finance, Accountancy, Banking, or equivalent.
• Candidates with relevant experience in monetary payments processing at a bank or similar institution are preferred
• Knowledgeable in banking operations
• Project management experience with a track record of multi-tasking and coordinating efforts across multiple stakeholders.
• Ability to promote efficiency toward achieving business objectives and profitability
• Understanding and practical application of applicable laws and regulations, etc.
• Well-developed customer relations skills
• Excellent interpersonal, verbal, and written communication skills
• The ability to operate under pressure and find creative, practical solutions to problems; a bias toward thinking outside the conventional approach.

Please refer to job description.