• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

• The first line of support across all areas of the adore business
• As part of the IT Systems team, ensure that all incoming tickets are responded to and either resolved, delegated within the team or escalated to the appropriate third party to ensure a resolution
• Ensure the smooth running of the corporate and ecommerce technologies to ensure the least disruption to Adore Staff and our customers
• Troubleshoot and resolve issues with software, hardware and SaaS solutions across warehouse, ecommerce and corporate platforms
• Analyze records, logs and previous incidents to identify and deliver on permanent improvements
• Ensure the right observability of our systems is in place to ensure early identification of incidents
• Identify and deliver against automation opportunities
• Ensure an amazing onboarding experience for all new Adore team members
• Procure, Install and configure technology solutions
  
  

• Delivery of agreed technology projects across warehouse , corporate and ecommerce platforms
• Act as a technical SME for corporate and ecommerce technology projects providing advice on impact, communications, risk and approach
• Ensure your stakeholders and internal customers have the necessary communication and training for newly delivered solutions
• Support prioritisation discussion with team and with stakeholders
• Ensure dependent 3rd parties are delivering to our needs and escalate as required
• Ensure sprint and roadmap progress is consistently updated
  
  

• Identity and deliver change to improve our cyber security posture
• Provide coaching and support where a lack of cyber security controls or knowledge is in place
• Security Patching to ensure vulnerabilities are being managed
• Preventative security management is delivered per identified responsibilities assigned in the security roadmap
  
  

• Engage in continuous learning and contribute positively to a collaborative and respectful working environment aligned with the culture and values of Adore Beauty
• Develop and maintain proactive and productive working relationships with both internal and external stakeholders
• Communicate information as appropriate with relevant team members and to ensure they have up-to-date information
• Participate in team activities and meetings demonstrating respect and consideration for individual experience and expertise.
  
  

• 5+ years experience in a similar role with demonstrated experience providing technology support across corporate technologies
• Service Desk and helpdesk experience
• Supporting SaaS based platforms across corporate and ecommerce platforms
• Delivery of security improvements and improved cyber security practices
• Delivering improvements in automation and monitoring
• Supporting public cloud workloads
• Writing, reviewing, and troubleshooting Microsoft SQL queries would be desirable
  
  

• Terms & conditions apply

Please refer to job description.