Role Overview:

As a Customer Happiness Agent, you’ll be responsible for providing top-tier customer support via email, ensuring a seamless and positive experience. You'll handle inquiries, resolve issues, and drive customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via email.
• Provide accurate product information and solutions.
• Process order updates, returns, and billing adjustments.
• Troubleshoot and resolve customer issues promptly.
• Handle escalations with professionalism and empathy.
• Maintain detailed records in the CRM system.

Skills & Requirements:

• Minimum 2+ years of experience in a customer-facing role (FMCG industry experience is a bonus).
• Strong verbal and written communication skills with problem-solving abilities.
• Analytical mindset to enhance the customer experience.
• Highly organized with strong attention to detail.
• Team player with adaptability to changing needs.
• Proficiency in Gorgias platform.
• Experience with Shopify and Google Suite is a plus.
• Must be open to flexible hours, including weekends.

Please refer to job description.