At TTEC, we’re all about the Human Experience. Elevated. As a site-based Travel Customer Service Representative in Cainta, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm.

What You’ll be Doing 

Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers  
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to newbies with post-secondary education in Travel/Tourism Management 
• Open for College graduates (any course) with at least 6 months of customer experience in any field. 
• 6 months BPO experience is required for HS grad/ SHS graduates 
• Experience in using travel-related online booking platforms (flights, accommodation, etc.) 
• Great written communication skills   
• Able to lead by example and effectively work with your team to achieve the program’s overall success   
• Resourceful and able to decide on his own by thorough assessment and researching potential solutions  
• Computer savvy

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership 
• Diverse and community minded organization 
• Career-growth and lots of learning opportunities for aspiring minds 
• And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you 

A Bit More About Your Role    

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.