As a Customer Service Professional, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.

• Answering incoming calls from customers

• Resolving customer inquiries/requests

• Developing and maintaining accurate files

• Ensuring customer requests are handled in an appropriate and timely manner

• Utilizing various client-based tools and applications for customer management and servicing

• Providing cutting-edge service in a friendly, confident and knowledgeable manner

• with at least 3 months BPO experience or 1 year customer service experience in a related industry
• Communication Skills – Should be above average (Slight neutral or almost neutral accent)
• savvy in computer & internet navigation
• Must possess basic web navigation skills
• Must be conversant, energetic and emphatic, able to ask logical questions
• Must have an ability to understand the customer’s needs.