JUNIOR PHONEBANKING SPECIALIST (SOUTH PARK)
Bank of the Philippine Islands (BPI)
Descrição do Trabalho
The Phone Banking Specialist attends to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Phone Banking Specialist decides how to best serve the clients. He/She interfaces and interacts with other teams within the bank.
Responsibilities
- Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints.
- Exercises decision-making within set parameters and guidelines.
- Interfaces/interact with other teams in the bank.
- Graduate from a 4-year college course
- Good listening and comprehension skills
- Adequate communication skills (preferably in English) and can adjust to the language used by the client
- Able to follow a set schedule, which may include weekends, holiday and graveyard shift
- Residing within Alabang, Muntinlupa or nearby towns/cities/localities
Requisito
Please refer to job description.
Boss
HR ManagerBank of the Philippine Islands (BPI)
Ativo dentro de sete dias
Local de trabalho
Ayala North Exchange Tower 1, 6796 Ayala Avenue cor. Salcedo St., Legazpi Village, Makati City , Metro Manila, PH
Postado em 10 March 2025
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