Key Qualifications:

• Strong Excel skills; experience with VBA is desirable but not essential.
• Ability to work efficiently and consistently in a repetitive environment.
• Exceptional attention to detail and a keen eye for accuracy.
• Ability to thrive in a fast-paced, busy work environment.
• Ability to handle confidential data in a secure and private manner.
• Previous experience in data entry or administration is highly desirable.
• Bonus points for experience in the sports apparel industry.
• Ability to follow instructions and adapt to required situations.

Key Responsibilities:

Data Entry

• Accurately enter data into our systems from various sources, including emails, scanned documents, and PDFs.

Order Sheet Management

• Populate Tribal Order Sheets from customer orders received via email, fax, scanned documents, and PDFs.

Updating Internal Policy & Procedure

• Update internal policies and procedures with provided information to ensure compliance and efficiency.

Updating Internal Knowledge Base

• Maintain and update the internal knowledge base with the latest information provided by members of Tribal Sport.

Customer Complaint & Case Management

• Manage and allocate customer complaint cases, quote requests, and product defect cases to the appropriate departments.

Data Cleansing & Financial Mapping

• Perform data cleansing and mapping for financial spreadsheets with the provided information to ensure accuracy and consistency.
• Clean, interpret, and enter financial data for uploading to NetSuite, Shopify, POS inventory apps, etc.

Factory Approvals Management

• Download factory approvals, match them to job numbers, and upload/distribute approval images for internal and customer approval.

Basic Copywriting

• Create and edit content for company presentation decks and digital platforms.
• Draft automated response emails for cases, quotes, and other customer interactions.

Please refer to job description.